Terms of Service

Last updated: June 18, 2026

These Terms of Service ("Terms") govern your access to and use of the Tenfold Solutions website at tenfoldsolutions.ca (the "Site"). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site. In these Terms, "Tenfold," "we," "us," and "our" mean Tenfold Solutions.

01Acceptance of these Terms

By using the Site you confirm that you are at least the age of majority in your province or territory and are able to enter into a binding agreement. If you use the Site on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

02The Site & our services

The Site is an informational and marketing website describing Tenfold's AI consulting, onboarding, and automation services. Use of the Site does not create any consulting, advisory, or other professional relationship. Any engagement of Tenfold's services is subject to a separate written services agreement signed by both parties; if there is any conflict between that agreement and these Terms regarding the services, that agreement governs the services.

03Informational content & pricing

Content on the Site, including descriptions of our method, deliverables, statistics, and pricing, is provided for general information only and is illustrative. It is not an offer, quote, or binding commitment, and is subject to change without notice. Pricing shown is illustrative, in Canadian dollars, and exclusive of applicable taxes; your actual fees will be set out in your services agreement. Statistics and third-party references are believed accurate when published but are not warranted.

04No professional advice

Information on the Site is general in nature and is not legal, financial, tax, or other professional advice, and should not be relied on as such. You are responsible for your own decisions and for obtaining advice suited to your circumstances.

05Intellectual property

The Site and its contents — including text, design, graphics, logos, the "Tenfold" name and marks, and the arrangement of all of the foregoing — are owned by or licensed to Tenfold and are protected by Canadian and international intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and view the Site for your own informational and business-evaluation purposes. You may not copy, reproduce, modify, distribute, frame, scrape, republish, or create derivative works from the Site or its contents without our prior written consent, except as permitted by law.

06Acceptable use

You agree not to:

• use the Site in any way that violates applicable law or these Terms;
• attempt to gain unauthorized access to the Site or its underlying systems;
• interfere with or disrupt the Site, including by introducing malware or excessive automated requests;
• use the Site to send spam or to harvest information about others; or
• misrepresent your identity or affiliation.

07Third-party links & services

The Site may link to or rely on third-party websites and services (for example, email and font providers). We do not control and are not responsible for their content, practices, or availability. Links are provided for convenience and are not an endorsement.

08Disclaimer of warranties

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Tenfold disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Site will be uninterrupted, timely, secure, accurate, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

09Limitation of liability

To the fullest extent permitted by law, Tenfold and its directors, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of (or inability to use) the Site, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Site will not exceed one hundred Canadian dollars (CAD $100). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10Indemnification

You agree to indemnify and hold harmless Tenfold and its directors, officers, employees, and contractors from any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of your misuse of the Site or your breach of these Terms or of applicable law, except to the extent caused by our own negligence or wilful misconduct.

11Governing law

These Terms and any dispute relating to them or to the Site are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to section 12, the courts of Ontario have jurisdiction, and you consent to their jurisdiction and venue.

12Dispute resolution & binding arbitration

Please read this section carefully — it affects how disputes are resolved and may limit your right to go to court or participate in a class action.

(a) Informal resolution first. Most concerns can be resolved quickly. Before starting any formal proceeding, you agree to contact us at sales@tenfoldsolutions.ca and give us 30 days to try to resolve the matter in good faith.

(b) Binding arbitration. If the dispute is not resolved, then, to the extent permitted by law, any dispute, controversy, or claim arising out of or relating to these Terms or the Site will be finally resolved by binding arbitration before a single arbitrator, administered in accordance with and under the Arbitration Act, 1991 (Ontario). The seat of arbitration is Toronto, Ontario, Canada, the language is English, and the arbitration may be conducted remotely (by video or in writing) to keep it accessible and affordable.

(c) Costs. The parties will share the arbitrator's fees and administrative costs equally unless the arbitrator orders otherwise, and the arbitrator may award costs in accordance with applicable law. We will not seek to recover our legal fees from you for any claim of CAD $10,000 or less except where the claim is found to be frivolous or vexatious.

(d) Carve-outs. Either party may instead bring a claim in Small Claims Court if it qualifies, and either party may seek injunctive or other equitable relief from a court to protect its intellectual property or confidential information. Nothing here prevents you from making a complaint to a government regulator.

(e) Class-action waiver. To the extent permitted by law, disputes will be resolved on an individual basis only, and you and Tenfold each waive any right to participate in a class, collective, or representative proceeding.

(f) Consumer rights & savings clause. Nothing in this section limits or waives any right that you have under applicable consumer-protection law that cannot lawfully be waived. If you are a "consumer" under such law (for example, Ontario's Consumer Protection Act, 2002) and that law gives you a non-waivable right to bring or join a court action or class proceeding, this arbitration agreement and the class-action waiver do not apply to you to that extent, and your dispute may proceed in court. If any part of this section is held invalid or unenforceable, the remainder continues to apply, and the class-action waiver is severable from the agreement to arbitrate.

13General

Changes. We may update these Terms from time to time by posting the revised version here and updating the "Last updated" date; your continued use of the Site means you accept the changes. Severability. If any provision is found unenforceable, the rest remain in effect. No waiver. Our failure to enforce a provision is not a waiver of it. Assignment. You may not assign these Terms without our consent; we may assign them in connection with a business transaction. Entire agreement. These Terms (together with our Privacy Policy and, for clients, the applicable services agreement) are the entire agreement between you and us regarding the Site.

14Contact